Are pets allowed?

In any case if it has not been agreed in advance.

Are there any optional services?

The final price includes the final cleaning fee and the provision of towels and bed linen for each occupant. In the booking process you can ask for optional services such as baby cot or extra cleaning. You can also also ask for additional services not specified in the booking form as the airport taxi service, welcome pack, catering, etc. All these services must be previously agreed by mail.

Do I need to clean the apartment?

No. The final cleaning is included in the final price of the apartment. Therefore your need to leave the apartment in good conditions; fairly clean and tidy upon departure. Otherwise, the person in charge of the check out can apply a penalty. You can ask for extra cleaning in your booking form.

At what time do I need to leave the apartment?

Standard check out time is at 11 a.m on departure day. You can agree in advance a later check out with the person in charge but the agreement will be always depend on availability. The exact check out time will be determined at the check in moment with the person in charge. This check out time will be reflected in your contract and is mandatory; the non-respect of this check out time may involve a penalty of 50 euros. Any change on this check out time must be communicated at least 24 hours in advanced an in office hours to be taken into account.

Do you have an office in Barcelona?

Of course! Please, check the "Contact" link to see where our office is located and all our contact details.

At what time can I check in?

Standard check in time is 14.00 h. You may request an earlier check in but this option will always depend on availability. To ensure a correct check in you need to indicate us in advance your estimated arrival time. Please remember that check in after 20.00 p.m. have a surcharge of 20 euros and check in after 23.00 a surcharge of 35 euros.

Can I book an apartment if I am under 18?

No. The person booking and signing the rental contract needs to be +18 on the day of arrival. For exceptions please contact us by mail.

Where I can find the exact address of the apartment?

The exact address of the apartment will be provided once the payment received and your booking confirmed together with all the necessary information.

Can I get an invoice / receipt for my booking?

Of course. You need to facilitate us the tax identification number that need to be reflected in your receipt of invoice. Don´t forget to ask for your receipt or invoice before arriving to the apartment.

Is there a charge for children / babies?

Children under 1 are not considered as occupants so they don´t pay, even if you ask for a baby cot.

How can I know that my booking is confirmed and secure?

Once the payment done and received in the management account you will received a confirmation email and detailed information about your booking, together with a receipt. This confirmation the guarantee of your booking.

Is the payment sure?

Absolutely. Payments are made through an online payment gateway 100% secure. Our online payment providers are the "Banc of Sabadell" and PayPal. 

Is it possible to ask for a baby cot?

Yes. In your booking form you need to indicate the need of baby cot and it will be installed with no extra cost, always depending on availability.

Are towels and bed linen provided?

Yes, all apartments provide towels and bed linen for all guests.

How do you guarantee the lowest price?

SweetDreamsBarcelona.com ensures direct contact with the owner or manager of the apartment. This eliminates the high managing and administrative costs charged by rental agencies. Besides getting the lowest price you can also feel comfortable knowing that your money goes directly to the owner or manager of the property, without paying extra administrative or management cost to any intermediate.